Job Title : Slot Host (FT)
Department : Slots
Property : Harrah's Louisiana Downs
Shift : Varies
Status : Full-Time

Job Description:
JOB SUMMARY:
Position designed to ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Total Rewards and slot tournaments.

ESSENTIAL JOB FUNCTIONS: Include the following. Other duties may be assigned.

PLAYER SATISFACTION/ GUEST SERVICE:Player Satisfaction/Guest Service:Actively patrols assigned sections looking for opportunities to surprise and delight guests slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck, attentive, upbeat, and enthusiastic behavior during each and every Moment of Truth interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
Keeps slot areas clean, secure, and well maintained.

TECHNICAL PROFICIENCY:Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs. Participates in slot machine upgrades and implementing new initiatives. Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Maintains monetary and paperwork accuracy within department standards. Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.

TEAMWORK AND VALUES: Offers participation in high-energy, team building Buzz sessions to exchange information on property events and to improve guest service and department survey scores. Ensures compliance of state mandated age restrictions through the support of Project 21. Endorses the business objectives, ethics and values of Harrah"s Entertainment, Inc. Acts in accordance with the Code of Commitment. Partners with other departments and functions to understand and promote property-wide initiatives and programs.

PROMOTIONS OF PRODUCTS AND SERVICES:Promotes and cross sells Harrah's brand amenities and property events. Increases customer base by opening new accounts through cross-selling and promoting Total Rewards.
Actively stays informed of continually changing promotional events and services. Maintains in-depth game knowledge and proactively explains games to customers. Fully utilizes system centric technology and tools (such as Reel Rewards).

Qualifications:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required. Must possess basic data entry/computer skills. Must possess basic math skills. Previous money handling experience preferred. Must be able to obtain State of Louisiana Gaming License and Racing license.

LANGUAGE SKILLS:
Ability to read, write, speak and understand English. Ability to respond to common inquiries or complaints from customers and employees.

OTHER:Must be willing to work non-traditional days and hours. Must present a well-groomed and professional appearance. Must be able to lift, push, pull and carry. Must be able to turn key constantly. Must be able to stand, walk and maneuver around casino slot area for long periods of time. Must be able to bend, crouch, kneel and twist. Must be able to handle a stressful environment, tolerate secondary smoke, bright lights and high noise levels. Must be able to lift and carry up to 40 pounds.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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