Job Title : Sheraton Tunica- The Steakhouse Supervisor
Department : Food & Beverage
Property : Sheraton Tunica
Shift : Varies
Status : Full-Time

Come Do Your Best Work Here!
Harrah's Entertainment, Inc. is the world's largest provider of branded casino entertainment. Since its beginning in Reno, Nevada 67 years ago, Harrah's has grown through development of new properties, expansions and acquisitions. On June 13, 2005, Harrah's Entertainment acquired Caesars Entertainment, Inc. and now owns or manages through various subsidiaries more than 40 casinos in three countries, primarily under the Harrah's, Caesars and Horseshoe brand names. With nearly 4 million square feet of casino space, more than 40,000 hotel rooms and nearly 100,000 employees, the Harrah's portfolio is the most diverse in the gaming industry. Harrah's Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership.

The Harrah’s Mid-South Region consists of three properties:
Harrah’s Casino Resort: Grand Opening May 23, 2008 (Formerly Grand Casino), Harrah’s Casino Resort is northern Mississippi’s most complete destination resort, 20 minutes from the Memphis International Airport, and centrally located among many of the South’s most popular travel attractions. The largest gaming resort between Las Vegas and Atlantic City, Grand Casino Resort spans over 2,000 acres, featuring three elegant hotels with wireless Internet availability surrounding The Links at Cottonwoods, an 18-hole Hale Irwin-designed championship golf course. Popular amenities include indoor and outdoor swimming pools; Bellissimo Spa, a world-class spa and salon; Web TV; Willows, best-in-class sport shooting facility; tennis court; an expansive RV resort; six diverse restaurants/cafés; Kids Quest children’s adventure center and teen arcade; 2,400-seat showroom/event center; 140,000 square-foot casino and 40,000 square feet in meeting/convention/banquet facilities.

Horseshoe Casino & Hotel Tunica: Opened on February 13, 1995. The property features 245,000 Square Feet, including a 14-floor all-suite hotel tower. Gaming Area, Restaurants, Entertainment Venue and Hotel Lobby are all conveniently located on the first floor.

Sheraton Casino: Home of the “Hot Spot” opened August 1, 1994, at Casino Center in Northern Tunica County, Mississippi, just 12 miles from Tennessee state line at Casino Center off Highway 61. The 92,000 square-foot casino features 33,000 square feet of gaming space. The Sheraton hotel experience offers the only all suite hotel in Tunica. The casino and hotel also hosts three restaurants, a snack shop, a pampering fitness center and a gift shop. At Sheraton Casino & Hotel you get more bang for your buck…Guaranteed!

Job Description:
JOB SUMMARY:
Supervises all Steakhouse food & beverage employees including maintaining proper employee relations, recognition, evaluating performance and administering discipline.

ESSENTIAL JOB FUNCTIONS:
* Responsible for the proper scheduling of employees to ensure a high level of guest service while maintaining control of labor costs.
* Responsible for food & beverage profit and labor cost controls. Maintains accurate food & beverage cost control as well as controls for all food outlets.
* Portrays ability to maintain an exiting - fun environment.
* Responsible for maintaining all employee records.
* Adheres to all Internal Controls, policies & procedures.
* Responsible for appropriate/accurate inventories of supplies

* Inspires others by demonstrating a high level of commitment and energy in all endeavors.
* Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
* Conveys positive energy and enthusiasm focusing on the customer interaction.
* Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements.
* Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.
* Immediately addresses service issues and follows up to ensure guest satisfaction.
* Keeps team well informed of property promotions and events.
* Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
* Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
* Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
* Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
* Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, completes performance reviews timely.

The term “management” includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees’ grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters.
* Recommends disciplinary action or disciplines employees.

Qualifications:
EDUCATION/SKILLS/EXPERIENCE:
* High school diploma or equivalent.
* 2 years college education within related field or extensive experience in the industry preferred.
* Minimum 3 years experience in a supervisory capacity.
* Very strong communication skills.
* Extensive customer service skills.
* Extensive background in food & beverage promotions/marketing of beverage products.
* Very creative and self-motivated.
* Scheduling skills.
* Knowledge of food service standards.
* Ability to be flexible with schedule needs.
* Must have attended “Is Management For Me” training class.
* No more than 4 points.

Harrah’s Entertainment, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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