Job Title : Total Rewards Representative
Department : Marketing
Property : Horseshoe Southern Indiana
Shift : Varies
Status : Full-Time

Harrah's Entertainment means winning. And it's our employees who make that winning experience possible for our guests. So it's only natural that we would reward our people with excellent compensation and benefits, as well as outstanding opportunities for professional growth.

For the best careers in the hotel and casino industry, you just can't beat our winning combination. With an unmatched record of success and a commitment to the highest standards of business integrity, we're able to offer exceptional individuals more opportunities for challenge and growth. And, as part of Harrah's Entertainment, you'll enjoy all of the advantages that come from working with the premier industry leader.

Horseshoe Southern Indiana is owned and operated by Harrah's Entertainment. As the world's largest riverboat casino with over 90,000 sf of gaming action, we're located just 20 minutes from downtown Louisville, Kentucky and situated in Elizabeth, Indiana (Harrison County). The property is just 10 minutes south of New Albany, Indiana on Hwy 111.

Job Description:
Job Summary:
Provide excellent guest service to Total Rewards Members.

Qualifications:
* High school diploma or equivalent required.
* Must be able to type a minimum of 35 wpm and possess basic knowledge of how to operate a computer.
* A minimum of one-year previous customer service experience preferred.
* Must possess excellent verbal and written communication skills, interpersonal skills and be a team player.

Essential Job Functions:
* Provides excellent guest service to all guests and Total Rewards members.
* Builds and maintains database through club membership. Redeems credits for gifts and other amenity items.
* Provides guests with promotional information.
* Communicates the benefits of the Total Rewards program.
* Cross sells property events (shows, promotions) and amenities (hotel, restaurants, etc.).
* Resolves guest/member issues and uses service recovery tools in accordance with the department and property standards.
* Creates exciting atmosphere for guests, following all Spotlight behaviors.
* Makes suggestions to improve customer service within the department.
* Maintains confidentiality of all matters regarding guests and the business operation.
* Complies with all state, federal and regulatory policies and procedures.

Qualifications:
Physical, Mental and Environmental Demands:
* Must be able to work independently.
* Must be able to stand for long periods of time (minimum of three-four hours).
* Must be fluent and literate in English.
* Must be able to maneuver throughout all areas of the casino; from floor to floor either by stairways (minimum of 20 steps) or escalator.
* Must be able to lift and carry a minimum of 15 lbs.
* Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp objects and the manual dexterity to operate a computer and other necessary office equipment.
* Responds to visual and aural cues.
* Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights.
* Must be able to work varied shifts, weekends and holidays as needed.

Certificates, Licenses, Registrations: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.

Harrah's reserves the right to make changes to the job description whenever necessary.

'GREAT OPPORTUNITIES FOR GROWTH' -- Stick with Harrah's and you can go places. Just climb aboard the most progressive career building system in the industry and hold on as Harrah's Entertainment helps you get where you want to be. With programs such as referral bonuses, tuition reimbursement, 401-k, company-wide internal transfer opportunities, you'll have every opportunity to turn your job at Harrah's into something more.

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