Job Title : Slot / Beverage Supervisor
Department : Slots
Property : Harrah's Joliet
Shift : Varies
Status : Full-Time

HARRAH’S JOLIET – Winner of 101 Best and Brightest Companies To Work For in Chicagoland Two Years in a Row!!

For a second year in a row, Harrah’s was named one of the 100 Best and Brightest Companies to Work for in Chicagoland, this year as an Elite Award winner in the “Recoginition and Retention” Category.

Harrah's Entertainment, Inc. is the world's largest provider of branded casino entertainment. Since its beginning in Reno, Nevada 67 years ago, Harrah's has grown through development of new properties, expansions and acquisitions. On June 13, 2005, Harrah's Entertainment acquired Caesars Entertainment, Inc. and now owns or manages through various subsidiaries more than 40 casinos in three countries, primarily under the Harrah's, Caesars and Horseshoe brand names. With nearly 4 million square feet of casino space, more than 40,000 hotel rooms and nearly 100,000 employees, the Harrah's portfolio is the most diverse in the gaming industry. Harrah's Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership.

Job Description:
ESSENTIAL FUNCTIONS:
* Monitors and managers the daily slot floor and beverage operations including supervising all front line slot and beverage operations personnel.
* Property schedules employees to ensure that the highest levels of guest service are delivered while maintaining labor expenditures.
* Constantly monitors daily labor to volume metrics and makes staffing adjustments as necessary.
* Develops employees through training, coaching, empowerment, evaluating performance, recognition and administering disciplinary actions; motivates employees through leading by example, creating a shared vision, displaying integrity, sound decision making skills, being fair and consistent in execution of his/her daily duties.
* Thorough and complete knowledge of all internal controls, Illinois Gaming Board rules, company regulations and policies including Controlling Alcohol Risks Effectively techniques and Currency Transaction Reporting laws. (MTL/CTR/W2G)
* Is able to generate and review all necessary paperwork for accuracy, completeness and compliance.
* Thorough knowledge of various types of slot machines, their functions, malfunctions and payout schedules.
* Observes verifiers, supervises and countersigns all hand paid jackpots.
* Oversees all jackpots, ticket fills, identifies attempts to cheat or damage slot machines and irregularities.
* Thorough and complete knowledge of all beverage dispensing systems and point of sale accounting systems; maintains appropriate/accurate inventories of liquor and supplies, accurate food beverage cost controls.
* Maintains a comfortable, clean, organized and safe environment for internal and external guests; consistently displays an attentive, upbeat, and enthusiastic attitude
* Fosters a culture of fun, excitement and high-energy, while prioritizing service to differentiate service by tier.
* Provides fast flawless and exceptional service on a consistent basis; creates opportunities to talk to guests by promoting products and services, anticipates needs and following up on requests.
* Individuals must be able to perform all technical functions of the slot host job and beverage employee requirements.
* Communicates and works well with support departments to achieve property and department goals and objectives.

Qualifications:
QUALIFICATIONS:
* High school diploma or equivalent required.
* Must be proficient in Microsoft Office and Outlook.
* Strong and sincere guest services orientation; must possess leadership skills and have excellent verbal and written communication skills.
* Preferred experience includes, but is not limited to strong knowledge of slot operations, internal procedures, abbreviations and codes.
* Knowledge of food service standards, wine varietals and wine service.
* Be creative, self-motivated, possess rudimentary scheduling skills.
* Be able to foster teamwork as well as possess a sense of urgency in accomplishing tasks.
* Must be able to work a flexible schedule to include nights, holidays and weekends
* Must have no more than 3 attendance points.
* Must pass SuperLAP assessment.

JOB DEMANDS:
* Physically mobile with reasonable accommodations including the ability to lift up to 75lbs., and the ability to push, pull, reach, bend, twist, stoop and stack.
* Ability to respond calmly and make rational decisions when required.
* Must be able to listen and respond to visual and aural cues.
* Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks are performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

If there is an interest in your qualifications we will contact you with in two weeks.

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