Job Title : Horseshoe Tunica- Beverage Service Supervisor
Department : Food & Beverage
Property : Horseshoe Tunica
Shift : Varies
Status : Full-Time

Come Do Your Best Work Here!
Harrah's Entertainment, Inc. is the world's largest provider of branded casino entertainment. Since its beginning in Reno, Nevada 67 years ago, Harrah's has grown through development of new properties, expansions and acquisitions. On June 13, 2005, Harrah's Entertainment acquired Caesars Entertainment, Inc. and now owns or manages through various subsidiaries more than 40 casinos in three countries, primarily under the Harrah's, Caesars and Horseshoe brand names. With nearly 4 million square feet of casino space, more than 40,000 hotel rooms and nearly 100,000 employees, the Harrah's portfolio is the most diverse in the gaming industry. Harrah's Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership.

The Harrah’s Mid-South Region consists of three properties:
Harrah’s Casino Resort: Grand Opening May 23, 2008 (Formerly Grand Casino), Harrah’s Casino Resort is northern Mississippi’s most complete destination resort, 20 minutes from the Memphis International Airport, and centrally located among many of the South’s most popular travel attractions. The largest gaming resort between Las Vegas and Atlantic City, Grand Casino Resort spans over 2,000 acres, featuring three elegant hotels with wireless Internet availability surrounding The Links at Cottonwoods, an 18-hole Hale Irwin-designed championship golf course. Popular amenities include indoor and outdoor swimming pools; Bellissimo Spa, a world-class spa and salon; Web TV; Willows, best-in-class sport shooting facility; tennis court; an expansive RV resort; six diverse restaurants/cafés; Kids Quest children’s adventure center and teen arcade; 2,400-seat showroom/event center; 140,000 square-foot casino and 40,000 square feet in meeting/convention/banquet facilities.

Horseshoe Casino & Hotel Tunica: Opened on February 13, 1995. The property features 245,000 Square Feet, including a 14-floor all-suite hotel tower. Gaming Area, Restaurants, Entertainment Venue and Hotel Lobby are all conveniently located on the first floor.

Sheraton Casino: Home of the “Hot Spot” opened August 1, 1994, at Casino Center in Northern Tunica County, Mississippi, just 12 miles from Tennessee state line at Casino Center off Highway 61. The 92,000 square-foot casino features 33,000 square feet of gaming space. The Sheraton hotel experience offers the only all suite hotel in Tunica. The casino and hotel also hosts three restaurants, a snack shop, a pampering fitness center and a gift shop. At Sheraton Casino & Hotel you get more bang for your buck…Guaranteed!

Job Description:
Essential Functions of the Beverage Service Supervisor:
* Supervises the beverage service team and holds them accountable for delivering World Class Service.
* Responsible for maintaining professional, friendly and efficient beverage service to all Casino Guests and creating/maintaining a positive work environment.
* Must strive to improve Beverage Department CSA scores by 4% annually.
* Monitors and maintains guest service levels according to set standards.
* Assists in maintaining the cleanliness of the casino floor in Slots and Table Games by directing service staff.
* Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.
* May be responsible for creating/maintaining beverage service staff schedules.
* May be responsible for assisting with departmental projects, such as monthly inventory and/or employee engagement/recognition programs.
* Acts as a role model for guest relationship building and encourages others to do the same.
* Commend, coach and /or terminate beverage employees as required.
* Perform accurate Spotlights on the casino floor and be able to communicate the results to staff members.
* Be able to explain service standards in detail and train employees to perform them.
* Required to attend necessary training as it pertains to the casino and/or the department.
* Be able to identify and recruit talented service providers for the beverage department.
* Hold Buzz sessions according to company standards. Buzz sessions should include: Greeting, celebrating, review of current events, review department CSA scores, deliver luck builders, engage the staff in a game/activity and a positive/motivating parting remark.
* Maintain all department policies and procedures on a daily basis.
* Assure exceptional customer service to all patrons at all times while communicating in a pleasant, friendly and professional manner at all times.
* Be able to add value to the beverage department's daily operation.
* Must be able to identify service barriers and ways to overcome them.
* Inspires with a clear direction and gets others excited about being a part of the company.
* Consistently demonstrates superior customer service skills.
* Conveys positive energy and enthusiasm focusing on guest and employee interactions.
* Immediately addresses service issues and follows-up to ensure guest satisfaction.
* Directs the daily work activities of the beverage service team.
* Frequently solicits guests for feedback on beverage service and ways to improve it.
* May be responsible for some office work.
* The Beverage Service Supervisor will also be responsible for any/all other duties deemed necessary by management and/or the department.
* Enforces the standards of appearance, grooming and image guidelines set-forth by the company and the department.
* Attend all departmental meetings as required.
* Attend CSA Task Force meetings and prepare Beverage CSA initiatives to be discussed with the department manager and the property Customer Service Director.
* Enters Spotlights in BestMark and ensures that all deadlines are met as they pertain to CSA and/or Spotlights.
* Attends property Buzz Sessions and rallies for employees to do the same.
* Creates an atmosphere conducive to having Highly Engaged employees, which will lead to positive results on property EOS/SFS.

Qualifications:
Additional Requirements:
* Ensures personnel meet both state and departmental requirements concerning sanitation, safety and personal hygiene and enforces the standards of appearance, grooming, and image guidelines.
* Must be congenial and have neat, professional appearance with good personal hygiene.
* Must be reliable and conscientious.
* Possess the ability to interact (in English) with guests, co-workers and supervisory staff.
* Must be accurate and detail oriented.
* Strong interpersonal and communication skills.
* Ability to act quickly and exercise good judgment under pressure and/or conflict situations.
* Experience in Customer Service environments required.

Harrah’s Entertainment, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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