Job Title : Table Games Supervisor- Casino Experience Required
Department : Table Games
Property : Harrah's Laughlin
Shift : Varies
Status : Full-Time

Come Do Your Best Work Here!
Harrah’s Laughlin Casino & Hotel is operated by Harrah’s Entertainment, Inc. Harrah's Entertainment, Inc. is the world's largest provider of branded casino entertainment through operating subsidiaries. Since its beginning in Reno, Nevada 68 years ago, Harrah's has grown through development of new properties, expansions and acquisitions. Harrah's Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership.

Job Description:
Job Summary: Oversees operations of assigned pit area. Is the leader of a team of 4 to 10 dealers and dual rate supervisors. Reports all pertinent information directly to the casino shift manager. Responsible for interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees’ complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters.

Qualifications:
* Pit supervisor experience preferred.
* 5 years table games dealing experience with 2 - 3 of those years dealing craps preferred.* Knowledge of table games, ie: blackjack, craps, roulette and specialty games.
* Must have strong leadership skills with a clear focus on customer service and employee relations as a priority.* Strong technical skills in pit operations are mandatory.* Must have full understanding of Reg. 6a.

Managerial Pre-Requisites:
* ESO (Exploring Supervisor Opportunities)

Essential Job Functions:
* Ensure a friendly, hospitable, exciting and professional environment for the guests to enjoy.
* Lead team meetings (pre-shift and CSA buzz sessions)
* Create a friendly and courteous environment among all employees by maintaining a professional and exemplary attitude and work ethic.
* Maintain security of all games, monies and personnel.
* Must respond calmly and make rational decisions when handling guest demands.
* Be alert to any unusual or questionable activity by employees and customers and take appropriate action to correct the situation within established policies and procedures.
* Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.

Physical & Mental Demands:
* Must be able to continuously stand and maneuver in and around the assigned pit area during the entire shift.
* Must know how and when to respond to visual and aural signals.
* Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
* Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
* Excellent vision (including peripheral) is needed to protect all games.

Customer Contact Classification:

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