Job Title : Fountain Worker - Starbucks
Department : Food & Beverage
Property : Harrah's Las Vegas
Shift : Varies
Status : Steady/Extra

Harrah’s Entertainment means winning and it’s our people who make that winning experience possible for our guests. So it’s only natural that we would reward our people with excellent compensation and benefits as well as outstanding opportunities for professional growth. In fact, Harrah’s earned a spot on Business Week’s 2007 “The Best Places to Launch a Career” list. Harrah’s Entertainment in Las Vegas has been honored as the number one "Best Place to Work" in the gaming division by the Southern Nevada Human Resources Association. With nearly 40 casinos and 8 great properties here in Las Vegas, Harrah’s Entertainment is the largest gaming operator in the world. Come see what makes us the best and brightest!

Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.

Job Description:
GENERAL SUMMARY The primary responsibility of the Fountain worker is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare Food & beverages per guest’s request

Essential Duties and Responsibilities
* Provides fast, friendly, professional and responsive customer service to restaurant guests and staff.
* Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet – make eye contact and smile, 5 feet - greet and speak to guest.
* Accurately inputs all orders into the POS terminal.
* Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
* Makes drinks to order in accordance with established recipes and time guidelines.
* Delivers product to customer in timely manner.
* Maintain high levels of customer service at all times.
* Thanks guests for their patronage.
* Maintain appropriate level of stock items in area.
* Assist in maintaining display cases and pastry par levels.
* Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards.
* Assist all co-workers as needed. Assist Management in getting food product to customer
* Assist in training new Fountain Counter Persons and new Management staff during their training period.
* Responsible for periodic cleaning tasks assigned by Management
* Attend mandatory meetings and training classes as assigned.
* Resolve guest complaints expeditiously and inform Management of the complaints

Job Specifications
* Must have 6 months previous cash handling experience.
* Work requires effective communication in English, both verbal and written form in a professional manner.
* Must present a neat and professional appearance.
* Work requires attention to detail and accuracy.
* Work requires interactions with customers, public and co-workers.
* Work requires use of a computer and/or cash register.

Working Conditions
Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner

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