Job Title : Support Specialist II
Department : Information Technology
Property : Harrah's Council Bluffs
Shift : Varies
Status : Full-Time

Perform application development and advanced problem resolution for all property systems and applications. Job duties will require up to 50% workload in programming related tasks in VBA, VB.NET, ASP.NET(VB), ASP(VB), and VBScript. Responsible for providing support functions on all platforms including but not limited to: AS/400, PCs, Telephony, Enterprise Networks, Windows 2000 Server, UNIX and on all applications including but not limited to: LMS, CMS, Events, SDS, SSD, Optical, Saflok, Point of Sale, and Time and Attendance. In addition to technical support, May also provide on-the-job work direction to other support staff and function as an assigned mentor and trainer.

Job Description:
* Up to 50% workload in programming related tasks in VBA, VB.NET, ASP.NET(VB), ASP(VB), and VBScript.
* Respond to telephone help calls and ensure all client/user support calls and service requests are handled or escalated in a timely manner.
* Provide first-level and secondary support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the appropriate I.T. staff or service vendors and communicating final resolution to clients/users.
* Complete all shift tasks including meeting timelines, scheduling jobs, and documenting completion of tasks.
* Participate and/or lead department driven projects.
* Some job duties will require project management knowledge.
* Maintain system access controls through user account management on all systems.
* Maintain and develop applications, tools, and scripts for streamlining tasks and processes.
* Maintain and continually enhance property intranet website.
* Ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.

Qualifications:
Minimum of 3 years experience or equivalent training and education.
* Available to work in a 24 hour, 7 day a week environment
* Ability to program in all the Visual Basic programming versions including .NET.
* Demonstrated advanced-level technical skills in all platforms. This includes an understanding of multiple operating systems, transaction processing systems, architecture, client/server technology, communications protocols, and various types of computer workstation equipment and messaging systems.
* Demonstrated intermediate-level skills on all platforms.
* Knowledge of computer system installation, troubleshooting, problem determination, and restoration techniques.
* Excellent technical communication skills and experience in dealing with user problems
* Extended knowledge of Property I.T. operations, help desk, and user environments
* Strong analytical and problem solving skills
* Must be well organized and detail oriented and be able to perform many tasks at one time
* Ability to lead and motivate employees working in a high-pressure, fast paced environment

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