Job Title : Dual Rate Lead Host/Cashier- RESTAURANT SUPERVISION REQUIRED
Department : Food & Beverage
Property : Harrah's Laughlin
Shift : Varies
Status : Full-Time

Come Do Your Best Work Here!
Harrah’s Laughlin Casino & Hotel is operated by Harrah’s Entertainment, Inc. Harrah's Entertainment, Inc. is the world's largest provider of branded casino entertainment through operating subsidiaries. Since its beginning in Reno, Nevada 68 years ago, Harrah's has grown through development of new properties, expansions and acquisitions. Harrah's Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership.

Job Description:
Job Summary: The lead in the Café is expected to ensure the smooth operation of service staff on all shifts. They must interact with customers to ensure the dining experience exceeds the guest’s expectations. The Lead will be responsible for overseeing all phases of the outlets operations including but not limited to the cleanliness standards, service standards, customer service standards, and safety standards. Responsible for directing the work of employees, maintaining production, productivity and efficiency of all job requirements. Handling employees’ complaints; planning work; providing for safety and security; and monitoring or implementing legal compliance matters.

Qualifications: Must have a minimum of two years experience in a casino food & beverage environment. Experience in a high volume food & beverage operation is a plus. Must be able to work a flexible schedule including nights, weekends & holidays.

Managerial Pre-Requisites:
Essential Job Functions:
* Must be a role model and practice Service behavior Standards
* Uphold all standards set forth by the company with regards to customer service, customer satisfaction, cleanliness, and safety.
* Ensure all productivity goals set by the department are being met on each shift.
* Provide proper training to each employee and conduct follow up sessions to ensure training is effective.
* Must schedule appropriately according to business levels to minimize costs and maximize service.
* Must be computer literate to perform and of shift functions such as ordering, scheduling, recaps ect.
* Must have excellent written and oral communications skills.

Physical & Mental Demands:
* Must be able to push or pull up to 300 lbs
* Must be able to work on a computer for extensive amounts of time on a daily basis
* Must be able to walk continuously throughout the scheduled shift

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