Job Title : Show Reservation Clerk Lead(FT)-Rio
Department : Hotel Operations
Property : Rio Las Vegas
Shift : Varies
Status : Full-Time

Harrah’s Entertainment means winning and it’s our people who make that winning experience possible for our guests. So it’s only natural that we would reward our people with excellent compensation and benefits as well as outstanding opportunities for professional growth. In fact, Harrah’s earned a spot on Business Week’s 2007 “The Best Places to Launch a Career” list. Harrah’s Entertainment in Las Vegas has been honored as the number one "Best Place to Work" in the gaming division by the Southern Nevada Human Resources Association. With nearly 40 casinos and 8 great properties here in Las Vegas, Harrah’s Entertainment is the largest gaming operator in the world. Come see what makes us the best and brightest!

The possibilities are endless when you join the Rio team. At this exotic escape you will entertain our guests as they enjoy more than 2,500 suites, 120,000 square feet of gaming space, 14 dining experiences not to mention the heart thumping music of Chippendale’s the Show, the electrifying and colorful Masquerade Show in the Sky and the mystical sights and sounds of the Voodoo Lounge. If you’re spontaneous and impulsive, the Rio is the place for you!

Job Description:
The Box Office Lead Agent will maintain the consistency and supervision of various shifts, and assist Supervisor/Sr. Supervisor/ Manager with any day-to-day activities. Will instruct and train new hires for the Box Office while assisting in implementing new information and training to existing agents as needed or required by Box Office Manager/Sr. Supervisor/Supervisor. Will also be able to process refunds, handle guest situations, and have all the knowledge available for the agents as it is needed at any given time.
* Responsible for VIP and Executive ticketing at the direction of the Box Office Manager/Sr. Supervisor/Supervisor.
* Responsible for seat inventory management as directed by the Box Office Manager/Sr. Supervisor/Supervisor.
* Ensure smooth and efficient ticket operation and provide work direction and motivation to employees.
* Responsible for all Box Office locations and Theater operations in absence of the Box Office Manager/Sr. Supervisor/Supervisor.
* Review guest complaints and take appropriate action where necessary.
* Supervision and training of new and existing Box Office Agents.
* Assists with implementation of departmental policies and special projects.
* Accuracy in all job related duties.
* Other duties as assigned.

Qualifications:
* Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from subordinates, managers, customers, and general public.
* Ability to define problems, collect data, establish facts, and draw valid conclusions.
* Ability to interpret and deal with abstract and concrete variables.
* Knowledge in accounting procedures, cash handling and reconciliation practices. Ability to add, subtract, multiply and divide in all units of measure.
* Strong computer skills and knowledge, handling casino guests, maintaining and releasing seating blocks, and event set-up using ticketing system.

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