Job Title : Support Specialist III - IT
Department : Information Technology
Property : Harrah's Chester Casino & Racetrack
Shift : Varies
Status : Full-Time

Harrah's Chester Casino and Racetrack is taking the county by surprise with its highly successful casino and racing operations. With over 100,000 square feet of casino space, 6 restaurants, and live entertainment it is the place to be in the Philly area and the "largest development project in Delaware County". Come join a team that is going places and be a part of something fun and exciting in Chester. Chester, PA is located less than 10 miles from the Philadelphia airport and with the help of the racino is enjoying new economic growth

Job Description:

Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Embraces, role models and implements all elements of our customer service program including FOCUS skills, Spotlight on Success and Buzz Sessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction. Establishes and endorses the business objectives, ethics and values of Harrah’s Entertainment Inc. in accordance with the Code of Commitment.

Responsible for assisting the department manager in managing all I. T. property support activities at Harrah’s Chester; including: the planning, procurement, installation, implementation, on-going support, and administration of all major technical systems located at the property. Ensures that operational processes and procedures support senior management initiatives, strategic objectives for Information Technology, and property initiatives. Responsible for managing a staff of technical and business specialists who are responsible for the day-to-day operation, maintenance, and performance of all property based technical systems. Develop work schedules, assign staff and coordinate with overall department service level goals and project plans. Assess priority and work with team to adjust schedules as necessary to meet both service and project goals. Lead and facilitate the growth of the team environment including developing the necessary skills with in the group, establishing processes that foster teamwork and consistently working to improve relationships with other areas. Assist with the administration of all security procedures and operational controls for the physical environment/data assets of Harrah's Entertainment, Inc. in accordance with industry standards, Internal Audit, and regulatory controls. Develop, document, and communicate property support metrics to identify improvement opportunities. Participate in the formulation of I. T. Plans, technical strategies and budget plans as they relate to their property. Facilitate and lead efforts to manage the life cycle of property I. T. assets, ensuring the appropriate technology is utilized, available resources are reused and standards are implemented. Act as a consultant with other departments in defining technology requirements and ensure the selection and use of the most appropriate configuration in accordance with I. T. standards. Participates in and may provide leadership for corporate I.T. initiatives, projects, roll-outs, etc.

Qualifications:
Bachelor’s degree in Computer Programming, MIS, or equivalent experience preferred. At least 5 years in IT related activities with 2 or more years of supervisory experience. Must have extensive knowledge of the installation and programming of technical/information systems. Must be familiar with computer hardware and software systems. Must have the ability to effectively train others in system operations. Financial and Budgetary experience preferred. Proven business, systems, and project management skills. Must possess excellent verbal and written communication skills. Ability to present complex concepts in a clear and concise manner to all levels within the organization. Must be able to prioritize, direct, and monitor multiple tasks and assignments. Ability to quickly identify or anticipate potential problems and recommend solutions for variables that can impact property operations. Ability to analyze problems and apply logical/cost effective solutions. Some travel may be required.

Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures.

Is fluent on Microsoft Office software products, and is viewed as an outstanding team player.

Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

Must be able to obtain a “Key” license through the state of Pennsylvania.

Disclaimer
“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

The perks are countless here at Harrah’s Chester Casino and Racetrack!
* Benefit Options: Medical, Dental, Vision, Life Insurance
* 401K Package
* Optional 24/7 Employee Cafeteria
* Free Parking for all employees
* Septa Public transportation drops riders off directly on property
* Employee Bonus Program
* Internal Promotion Opportunities
* Value in Diversity
* Excelling in Communication to ALL Employees
* Tuition Reimbursement program

Stick with Harrah's, and you can go places. Just climb aboard the most progressive career building system in the industry and hold on as Harrah's Entertainment helps you get where you want to be. With programs such as tuition reimbursement, Exploring Supervisory Opportunities, and the company-wide internal job posting system, you'll have every opportunity to turn your job at Harrah's into something more.

Harrah’s Entertainment, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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