Job Title : Poker Chair Masseuse (Caesars Palace)
Department : Retail
Property : Caesars Palace
Shift : Varies
Status : Part-Time

Harrah’s entertainment means winning and it’s our people who make that winning experience possible for our guests. So it’s only natural that we would reward our people with excellent compensation and benefits as well as outstanding opportunities for professional growth. In fact, Harrah’s earned a spot on Business Week’s 2007 “The Best Places to Launch a Career” list. With nearly 40 casinos and 7 great properties here in Las Vegas, Harrah’s Entertainment is the largest gaming operator in the world.

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Job Description:
Essential Functions:
* Get to know all guests that enter the Poker room
* Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members
* Provide consistent massage as directed in training classes and accepted certification practices
* Properly care for equipment and product used through out the facility.
* Understands the importance of punctuality.
* Communicate and describe in an articulate manner the spa offerings and their benefits
* Ability to compare and contrast the different services on the menu
* Recommend and up-sell services that fit the guests’ needs.
* Complete knowledge and understanding of all services and products offered.
* Handle guest questions and concerns with professionalism and courtesy
* Respond to guest requests immediately, accurately, and appropriately
* Understand the importance of and committed to continuing education
* Uphold the standards of sanitation, sterilization, restocking rooms, and the product area.
* Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)
* Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude
* Maintain a clean, safe, stocked and well organized work area
* Maintain spa appearance and cleanliness
* Ability to work without direct supervision.
* Assist in all areas of the spa operation as directed by management
* Understand and be aware of all casino standards
* Respect the players and they privacy during treatments
* Never comment or reveal a guests play

Supportive Functions:
* Ability to troubleshoot and problem solve
* Attention to detail
* Cooperative and friendly attitude
* Assist with special projects as requested
* Ability to be efficient in a fast paced environment
* Participate in scheduled meetings as requested
* Ability to perform basic math in order to maintain commission sheets

Other:
* Regular attendance is essential to the successful performance of the position
* Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility
* Able to receive the various services that are offered on our spa menu and be a model for the training of new therapists when requested.
* Must comply with rules and regulations for the safe and effective operation of the facility
* Maintains a friendly pleasant and professional demeanor and appearance at all times
* Passion and desire for excellence

Specific Job Knowledge, Skills, and Abilities:
* Excellent, reading writing and oral proficiency in the English language
* Previous customer service required
* High school diploma or equivalent required
* 500 hours massage training and education in various modalities such as Swedish, Sports, Deep tissue, and Pregnancy massage. Specialized education in other modalities, recommended.
* CPR certified
* Experience with an upscale clientele
* Experience in administering treatments to male and female guests in a professional manner.
* Comfortable with in room and poolside massage
* Understand and follow Blood Born Pathogen procedures

Job Specific Requirements:
* Must be able to stand up to 7 hours per day Length of time of these tasks may vary
* Most work tasks are performed indoors. Temperature is moderate and controlled by environmental systems, when performing poolside massage temperatures exceed normal room temperature settings.
* Must be able to exert well pace ability to reach team members and guest in a timely manner.
* Must be able to lift 15lbs occasionally
* Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity
* Speaking and listening occur continuously in the process of communication with guest, management, and team members.
* Vision occurs continuously with the most common visual functions being those of near vision and depth perception
* Must be able to operate office equipment such as computers, printer, multi touch tone phones, filing cabinet, fax machines, photocopiers and other office equipment

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