Job Title : Hotel Housekeeping Supervisor
Department : Housekeeping
Property : Harrah's St. Louis
Shift : Varies
Status : Full-Time

All Harrah’s employees are expected to deliver truly great service and to create a warm and friendly atmosphere to our guests. This creates and ensures a fun and exciting environment where the flawless delivery and execution of service excellence is paramount. Employees must work as a team, maintain confidentiality and adhere to company policies and gaming regulations. These skills are taught in Harrah’s training and new hire orientation. For Housekeeping Shift Manager, here are the specific details:

Job Description:
Essential Functions
* Inspects guests’ rooms to ensure the highest cleaning standards are met.
* Provides counseling and supports team members in meeting their responsibilities and becoming part of the team.
* Monitors job performance daily, executes and issues notices of disciplinary action, PAF and feedback.
* Ensures all team members follow hotel policies and procedures.
* Expedites and oversees special requests from the Front Desk.
* Attends management meetings, develops teams and its members.
* Motivates employees to provide superior customer service to out guests.
* Monitors job performance daily.
* Meets the attendance guidelines of the job and adheres to departmental and company policies.

Minimum Requirements
* Individual must be highly motivated and self-directed with a minimum of two years hotel housekeeping operations.
* Strong written and verbal communication skills.
* Excellent interpersonal, customer service, team building and problem solving skills are required.
* Computer software knowledge to include Word and Excel is preferred.
* Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels.
* Must be able to speak, write, read and understand English.
* Must have the ability to calmly handle stressful situations and be willing to work any day and any shift.
* Must present a well-groomed appearance.
* Must be able to make rational decisions when handling guest and employee conflicts.
* Must be able to speak distinctly and persuasively to others.

Physical Requirements
* Must be able to perform the physical job duties of line employees in emergency situations.
* Must be able to stoop, bend, push, pull, and carry up to 75 pounds. Must be able to maneuver in hotel/casino areas, up and down stairs and reach above shoulder level.
* Must have good finger movement and rotating wrist motion.
* Must be able to tolerate cleaning chemicals without developing an allergic reaction. Must be able to work in areas containing second hand smoke.
* Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom.

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