Job Title : Executive Customer Development Senior**
Department : Marketing
Property : Harrah's Atlantic City
Shift : Varies
Status : Full-Time

Job Description:
Develops and maintains excellent rapport with quality gaming customers. Attracts, develops and retains new player patronage through personalized service. Anticipates guests’ needs and quickly responds to requests. Represents management at special events. Greets and hosts customers maintaining a high standard of courtesy, friendliness and a hospitable attitude. Assists customers in following procedures to obtain show reservations and complimentary privileges. Arranges special services for quality customers including air and ground transportation, accommodations, yachting excursions, and tickets to sporting events. Uses sound judgment and makes good decisions in accordance with comping guidelines established for this position. Handles difficult guests and situations in a calm, professional manner. Recommends new programs to increase player worth while staying within established comping guidelines. Makes recommendations for special events and programs that stimulate revenue growth, improve operational costs and enhance customer service levels. Actively participates in telephone solicitation. Observes all employees in their customer contacts and works with supervisors in improving visual friendliness and courtesy. This position is not authorized to issue cash comps of $10,000 or more pursuant to N.J.A.C. 19:41-1.1. Position is designated as Atlantic City Operations for cross-property marketing purposes.

Qualifications:
College degree or equivalent preferred. Bilingual preferred. Minimum five years in Casino Operations or Customer Development. Demonstrated ability to personally provide excellent customer service. Must possess superior interpersonal, communication and problem-solving skills. Must be able to obtain a NJ Casino Employee License.

Apply Online