Job Title : HAC - Guest Services Representative
Department : Hotel Operations
Property : Harrah's Atlantic City
Shift : Varies
Status : Full-Time

Job Description:
Handles special requests for guests, including limousines, flowers and arrangements for special occasions. Responsible for messages, mail and packages left for guests and departments within Hotel/Casino, and control of safe deposit transactions. Empowered to ensure customer problems/complaints are resolved in a prompt, courteous and efficient manner. Administers superior customer service to all guests. Authorized to view only the pre-approved room comping level; they do not have authority to change information. Maintains knowledge of hotel, community and special events in order to accurately provide guests with needed information.

Qualifications:
High school diploma. Proficiency in typing, computer skills. Outstanding public relations and communication skills. Experience in handling money. Professional appearance; working knowledge of the Atlantic City area. One year, preferably in hospitality industry or related field.

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