Job Title : Front Desk Agent Steady Extra (Caesars Palace)
Department : Hotel Operations
Property : Caesars Palace
Shift : Varies
Status : Steady/Extra

Harrah’s entertainment means winning and it’s our people who make that winning experience possible for our guests. So it’s only natural that we would reward our people with excellent compensation and benefits as well as outstanding opportunities for professional growth. In fact, Harrah’s earned a spot on Business Week’s 2007 “The Best Places to Launch a Career” list. With nearly 40 casinos and 7 great properties here in Las Vegas, Harrah’s Entertainment is the largest gaming operator in the world.

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Job Description:
As a Front Desk agent you will be responsible completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude attitude and is the first line of defense when resolving guest complaints.

SUPERVISION RECEIVED:
Hotel Supervisor & Hotel Manager

RESPONSIBILITIES AND AUTHORITIES:
* Process check-in and check-out transactions for guests
* Assist guests with questions about the city and property
* Assist guests with booking dinner, show, etc… when necessary
* Assists with guest service recovery when possible
* Maintains and Upbeat and Positive attitude at all times
* Responsible for being apprized of current events in hotel to assist guests
* Acts a liaison on behalf of the guest to expedite guest requests
* Maintains a professional and courteous attitude towards all guests (internal and external)
* Anticipating guests needs and guest expectations

NON-PHYSICAL QUALIFICATIONS:
* Strong Interpersonal and communication skills.
* Proficient in a second language would be beneficial.
* Self starter with strong problem solving ability

THE PHYSICAL QUALIFICATIONS LISTED GENERAL REQUIREMENTS FOR THIS POSITION. THE ACTUAL EXERTION LEVEL (AND FREQUENCY OF USE) CAN AND DOES FLUCTUATE DEPENDING ON THE INDIVIDUAL TASKS BEING PERFORMED.

PHYSICAL QUALIFICATIONS:
* Ability to perform reaching, stooping and /or crouching motions repeatedly
* Must be able to communicate verbally
* Must be able to stand for extended periods of time
* Must be able to lift 25lbs.

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