Job Title : Valet Attendant
Department : Hotel Operations
Property : Harrah's St. Louis
Shift : Varies
Status : On Call

All Harrah’s employees are expected to deliver truly great service and to create a warm and friendly atmosphere to our guests. This creates a fun and exciting environment where the flawless delivery and execution of service excellence is paramount. Employees must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations. These skills are taught in Harrah’s training and new hire orientation. For Valet Attendant, here are the specific details:

Job Description:
Essential Job Functions:
* Greet each guest as they arrive with enthusiasm and a smile
* Make sure you open doors for all guests, men and women
* Prior to parking vehicle, quickly check it for damage, dents, scratches, broken glass, and document the damage seen on the vehicle ticket
* Safely park the vehicle in the designated Valet parking spot/ or directed by Management Team, make sure the windows are rolled up, keys are in hand and lock the doors (do not put keys in pocket)
* Give keys to Key Attendant
* Assist with transport baggage of arriving/departing guests if necessary
* Retrieve vehicles in a safe and timely manner, opening the doors for guests and thanking them for coming to Harrah’s
* Make sure each guest receives a claim ticket and a ticket must be collected upon retrieval of vehicle
* Handle customer interaction, complaints and challenging situations while maintaining a positive and upbeat attitude
* Creates a positive and “luck building” environment for guests and other employees

Qualifications:
* Must perform duties with a sense of urgency
* Ability to deal with a variety of people in a courteous and professional manner
* Must present a professional, clean and “Crisp” appearance
* No moving violations within the past 2 years
* Ability to read, write and speak English
* Must be 18 years of age of older

Physical, Mental and Environmental Demands:
* Must be able to operate Manual/Automatic automobiles
* Must be able to lift up to 70 lbs.
* Ability to stand, walk, jog/run for extended periods of time according to business demands (minimum of 3 miles per day)
* Ability to work outside, exposed to both hot and cold climates
* Ability to bend, reach, twist and maneuver through crowds
* Ability tolerate second hand smoke

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