Job Title : Retail Manager
Department : Retail
Property : Horseshoe Bossier City
Shift : Varies
Status : Full-Time

Job Description:
Job Summary:
Oversees and manages the daily operation high volume retail outlets. Provides an interactive shopping experience for guests while ensuring the delivery of Harrah’s cash handling. standards.

Qualifications:
* 5 years recent retail management experience required.
* Bachelors’ degree or equivalent preferred.
* Visual merchandising and buying experience preferred.
* Experience working with variety of merchandise preferred.
* Previous budget experience helpful.
* Demonstrated ability in maintaining consistent, high quality service levels.
* Excellent interpersonal, customer service, communication, team-building, and problem-solving skills are required.
* Must be able to get along well with co-workers and work as a team.
* Must present a well-groomed appearance.

Essential Job Functions:
* Greet and assist customers, promote sales and demonstrate good public relations.
* Work with buyers for suggestions on re-orders of merchandise and customer requests.
* Work with merchandisers to develop additional display techniques.
* Coordinate events with other departments to promote store tasting, demos, etc.
* Awareness of perishable product processing and rotation.
* Responsible for the screening, interviewing and selection of new employees.
* Maintain staffing levels to ensure delivery of service is maximized and stores operate efficiently.
* Conduct pre-shift meetings.
* Train, coach and re-train employees to establish standards holding them accountable for achieving standards.
* Develop and maintain positive working relationships with all employees.
* Effectively handles customer and employee complaints.
* Takes action to resolve customer and employee issues, complaints or concerns.
* Participates in store walk through.
* Facilitate in-store training or product knowledge seminars.
* Provides adequate training and tools for employees, so they may effectively perform necessary job duties.
* Ensures company and department policies and procedures are consistently followed by employees.
* Meets the attendance requirements of the job and adheres to departmental and company policies.
* Spends the majority of time interviewing, training, and selecting employees·
* Conducts Performance Reviews
* Makes or recommends wage increases
* Makes or recommends promotions
* Provides for safety and security
* Handles employees' complaints or grievances
* Recommends disciplinary action or disciplines employees
* Plans work
* Supervises and monitors work
* Monitors legal compliance with federal, state, and gaming laws

Physical, Mental & Environmental Demands:
* Able to work independently.
* Able to quickly and accurately perform mathematical computations.
* Able to conduct conversations with customers and employees.
* Able to speak distinctly and persuasively to others.
* Able to write memos, letters, and reports.
* Able to understand, interpret and analyze written and financial reports.
* Able to understand and analyze abstract concepts.
* Able to work any shift, up to 12 hours at a time when required.
* Able to operate computer, 10 key calculator, telephone, fax and copier.
* Must be able to continuously maneuver in and around the stores and casino/hotel.
* Must be able to read, write and understand English.
* Able to operate a cash register, calculator, and telephone.

Harrah’s reserves the right to make changes to this job description whenever necessary.

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