Job Title : Guest Services Manager VIP Services (Flamingo)
Department : Hotel Operations
Property : Flamingo Las Vegas
Shift : Varies
Status : Full-Time

Harrah’s entertainment means winning and it’s our people who make that winning experience possible for our guests. So it’s only natural that we would reward our people with excellent compensation and benefits as well as outstanding opportunities for professional growth. In fact, Harrah’s earned a spot on Business Week’s 2007 “The Best Places to Launch a Career” list. With nearly 40 casinos and 7 great properties here in Las Vegas, Harrah’s Entertainment is the largest gaming operator in the world.

Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946. More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement. This inclusive resort provides you the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15 acre backyard tropical retreat. The confident and vivacious will find the Flamingo as the place to be

Job Description:
Provide training, coaching and counseling to staff members who are not achieving service and performance standards, and discipline and terminate employment when necessary. Assist with the preparation of the budget for the front desk. Establish and manage reports and systems to monitor actual expenses compared to the budget, and take corrective action when necessary to remain within budget. Decide when variances to the budget are required and provide necessary cost/benefit justification. Assist with business volume forecasts. Schedule staff in accordance with business volume forecasts, monitor labor expenses compared to forecasts, and make necessary adjustments to schedules in order to meet business demand and budgeted expenses. Complete or supervise the completion of required business reports and audit procedures. Respond and resolve customer complaints, including the execution of the 100% guarantee. Research and resolve guest billing inquiries and disputes. Administer company policies in a fair and consistent manner. Respond and resolve employee issues, including the proper administration of any collective bargaining agreements. Assist with guest registration and check out during unusual circumstances, absenteeism or an unusual influx in business in order to maintain customer service levels.

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