Job Title : Front Desk Agent TAH
Department : Hotel Operations
Property : Lake Tahoe
Shift : Varies
Status : Full-Time

SUMMARY OF JOB PURPOSE
Greets and checks in/checks out Harrah’s hotel guests using FOCUS skills and personalized service, thereby ensuring a fun-filled, entertaining and exciting environment where flawless delivery and execution of four star services is paramount.

Job Description:
ESSENTIAL RESPONSIBILITIES
* Greets guests in a warm and friendly manner using FOCUS skills and personalized service.
* Registers guests into hotel following established procedures, working in coordination with other employees or departments as required to ensure 100% guest satisfaction.
* Processes payments “Fast and Flawlessly” following established procedures.
* Informs guests of shows, facilities, services and room amenities available at Harrah’s.
* Maintains the cleanliness of Front Desk and surrounding areas to uphold Harrah’s “Spotless” standards.
* Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met.
* Demonstrates a pleasant and enthusiastic demeanor at all times.

Qualifications:
ESSENTIAL QUALIFICATIONS
Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

EDUCATION:
High School Diploma or equivalent preferred

EXPERIENCE:
Previous guest/customer service experience preferred

ABILITIES:
* Literate and fluent in English
* Able to type minimum of 35 WPM
* Excellent guests service skills
* Ability to handle difficult or stressful situations with tact and diplomacy

Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures.

This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.

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