Job Title : Coordinator Total Rewards (On Call)
Department : Marketing
Property : Bally's Atlantic City
Shift : Varies
Status : On Call

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Job Description:
* Reviews player rating screens and issues complimentaries in accordance with established complimentary issuance policies and procedures for rooms, restaurants, and shows.
* Ensures initial customer contact is courteous, informative, and thorough.
* Updates and maintains customer information to accurately reflect customer profile.
* Enters new customer accounts when necessary.
* Introduces the Total Rewards Tiered Card to new players, replaces lost cards for our guests, takes pictures of jackpot winners.
* Batches, counts, and assigns control tickets to incoming promotional data.
* Greets customers as a company representative and provides information concerning specific functions.
* Assists in coordination of special promotional events.
* Issues promotional amenities, redeems coupons, maintains accurate records, banks and inventory control records.
* Assists at Marketing Promotions events by greeting and checking in guests, issuing prizes and other related duties as assigned by supervisor.
* Position is located in a cigarette smoke environment.

Qualifications:
* High school diploma or equivalent.
* Ability to add and subtract numbers.
* Pleasant personality, ability to deal with the public and maintain accurate records.
* Pleasant and easily understood speaking voice.
* Ability to receive and accept direction and instruction in a positive and cooperative manner.
* Customer service and computer experience preferred.
* Casino complimentary issuance experience and familiarity with player ratings preferred.
* Fluent in English. Capable of reading and writing English.
* Must be able to obtain a NJ Casino Employee License.

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