Job Title : Table Games Supervisor
Department : Casino Operations
Property : Harrah's Joliet
Shift : Varies
Status : Full-Time

HARRAH’S JOLIET – Winner of 101 Best and Brightest Companies To Work For in Chicagoland Two Years in a Row!!

For a second year in a row, Harrah’s was named one of the 100 Best and Brightest Companies to Work for in Chicagoland, this year as an Elite Award winner in the “Recoginition and Retention” Category.

Harrah's Entertainment, Inc. is the world's largest provider of branded casino entertainment. Since its beginning in Reno, Nevada 67 years ago, Harrah's has grown through development of new properties, expansions and acquisitions. On June 13, 2005, Harrah's Entertainment acquired Caesars Entertainment, Inc. and now owns or manages through various subsidiaries more than 40 casinos in three countries, primarily under the Harrah's, Caesars and Horseshoe brand names. With nearly 4 million square feet of casino space, more than 40,000 hotel rooms and nearly 100,000 employees, the Harrah's portfolio is the most diverse in the gaming industry. Harrah's Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership.

Job Description:
ESSENTIAL FUNCTIONS:
* Provides superior guest service and develops quality players through personal interaction and relationship marketing.
* Ensures that all table game employees are providing optimum service to all guests at all times.
* Assures the technical proficiency of all table games employees through development and effective training, provides direction, guidance and supervision to all employees in the games department creating an atmosphere which is conductive to a quality work life for the employee.
* Possess knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting, and implements the same.
* Observes and analyzes the integrity of all table game activity, mediates and solves problems for guest and employees.
* Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires.
* Responsible for building a rapport and coordinating daily functions with support service departments.
* Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.
* Adheres to all regulatory, company and department policies and procedures
* Completes all other duties as assigned.

Qualifications:
REQUIREMENTS:
* High School Diploma or equivalent required, Casino experience preferred.
* Gaming knowledge that should include the actual dealing of Craps, Roulette, and Black Jack table games.
* Must have broad knowledge of casino rules, regulations, and procedures, including good game security.
* Must be guest service oriented, with excellent employee relation skills.
* Must be able to get along with co-workers and work as a team.
* Excellent leadership, motivational, and development skills.
* Must have completed SuperLAP assessment.
* Must have no more than 3 attendance points to transfer.
* Must be able to work a flexible schedule to include nights, holidays and weekends.

Job Demands:
* Ability to respond to common inquiries or complaints from customers and employees.
* Ability to communicate one-on-one and to groups to explain policies and procedures to persuade others to accept or adopt a specific opinion or action.
* Must be able to respond calmly and make rational decision when handling customer needs and concerns.
* Must have physical ability to walk during a work day and be capable of standing during the length of one’s shift.
* Excellent oral and written communications skills..
* Must be able to listen and respond to visual and aural cues.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks are performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

If there is an interest in your qualifications we will contact you with in two weeks.

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