Job Title : Guest Service Attendant
Department : Hotel Operations
Property : Harrah's Joliet
Shift : Varies
Status : Full-Time

HARRAH’S JOLIET – Winner of 101 Best and Brightest Companies To Work For in Chicagoland Two Years in a Row!!

For a second year in a row, Harrah’s was named one of the 100 Best and Brightest Companies to Work for in Chicagoland, this year as an Elite Award winner in the “Recoginition and Retention” Category.

Harrah's Entertainment, Inc. is the world's largest provider of branded casino entertainment. Since its beginning in Reno, Nevada 67 years ago, Harrah's has grown through development of new properties, expansions and acquisitions. On June 13, 2005, Harrah's Entertainment acquired Caesars Entertainment, Inc. and now owns or manages through various subsidiaries more than 40 casinos in three countries, primarily under the Harrah's, Caesars and Horseshoe brand names. With nearly 4 million square feet of casino space, more than 40,000 hotel rooms and nearly 100,000 employees, the Harrah's portfolio is the most diverse in the gaming industry. Harrah's Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership.

Job Description:
ESSENTIAL FUNCTIONS:
* Acknowledges and greets each guest with enthusiasm and prescribed terminology immediately upon the guests’ arrival.
* Executes four-star service by accurately transporting guests’ luggage to the room assigned after the registration process is completed.
* Picks up guests’ luggage upon departure and transports to form of transportation or delivers for storage.
* Provides “Fast and Flawless” guest service by providing guests with information regarding Hotel/Casino amenities, special events, and travel directions.
* Responsible for accurate and careful loading and unloading of guests’ luggage.
* Completes required room slip information and submits and forwards to the appropriate personnel.
* Maintains proper concierge rotation and records services performed.
* Assist guest with enthusiasm and accuracy when answering inquiries and ensures proper handling of Front Service phone calls.
* Performs daily supply checks, equipment checks, maintains equipment, and maintains supply logbook.
* Coordinates handling of all group tour luggage, accounting for luggage counts and proper luggage tagging.
* Is responsible for the luggage room and all the storage and retrieval of guest luggage.
* Receives calls and processes call efficiently and professionally.
* Responsible for accurate check-in and check-out
* Assist guests with room changes and maintains room key security.
* Assists guest by opening and closing doors and providing an enthusiastic welcome using first/last name as appropriate.
* Follows and ensures compliance with all established safety and security guidelines.
* Adheres to all regulatory, company, and department policies and procedures.
* Acts as a role model and presents oneself as a credit to Harrah's and encourages others to do the same.
* Responsible for luggage room and all storage and retrieval of guest luggage.
* Completes all other duties as assigned.

Qualifications:
REQUIREMENTS:
* High school diploma or equivalent preferred.
* Must genuinely like people and possess an outgoing personality.
* Must have the ability to easily converse with Guests and Coworkers.
* Ability to lift heavy luggage repeatedly (approximately 20 to 100+ LBS).
* Must be available to work a flexible schedule, including nights, weekends, and holidays
* Ability to work outdoors in all weather conditions.

Physical / Mental Demands:
* Ability to respond to common inquiries or complaints from customers and employees.
* Must be able to respond calmly and make rational decision when handling customer needs and concerns.
* Must be able to work in areas containing a noisy environment.
* Must have physical ability to walk 5+ miles during a work day and be capable of standing during the length of one’s shift.
* Excellent oral and written communications skills.
* Ability to stand and walk for entire shift and mobility to move easily around entire property.
* Must be able to tolerate areas containing varying noise, temperature levels, illumination, vibration, crowds, and air quality.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks are performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

If there is an interest in your qualifications we will contact you with in two weeks

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