Job Title : Hotel Supervisor
Department : Hotel Operations
Property : Harrah's Ak-Chin
Shift : Varies
Status : Full-Time

Harrah's Entertainment, Inc. offers a world-class salary and benefits package designed to reward extra effort and encourage professional development. We also provide one-to-one mentoring, ongoing skills training and outstanding opportunities for advancement. Consider our commitments to quality, growth and employees. We think you'll find us to be a company worthy of your talents.

Job Description:
Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting and/or exceeding Harrah’s standard.
* Responsible for interviewing, training, and selecting employees for the department
* Conduct Performance Reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed.
* Review, analysis and make recommendations with respect to wage increases; promotions; or demotions as needed.
* Respond to and handle employee complaints (grievances) in a timely and efficient manner.
* Recommend or take appropriate action when administering diciplinary processes in accordance with established policies and procedures.
* Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).
* Responsible for monitoring legal compliance with federal, state and gaming laws.
* Prepares weekly and daily schedule for hotel employees and briefings.
* Follows upon previous shift/days logs.
* Reviews daily staffing requirements and makes adjustments. Confers with lead staff to ensure maximum guest service and productivity.
* Ensures that all guests receive the utmost in professional and efficient guest service from all areas: Front Desk and Hotel VIP Services.
* Coaches, monitors, follows up and recognizes employees.
* Handles guests’ complaints taking corrective action as necessary. This includes incident reports and other guest concerns.
* Provides direction and training to all employees to maintain a positive and fun working environment.
* Completes the weekly 10-day forecast according to procedures.
* Prepares reports on a daily basis to detail Hotel activities and the Hotel’s financial results.
* Establishes and administers policies and procedures pertaining to the Hotel Department and assures adherence to these policies and procedures.
* Recommends changes for assigned personnel, including hiring, promotion, demotion and release of regular vacation and recommends leaves of absence.
* Counsels, guides and instructs personnel in the proper performance of their duties. Prepares and coordinates the periodic performance reviews of assigned personnel.
* Updates and sets procedures for new promotions and other data that relates to the Hotel Operation and properly informs all employees of new changes and programs.
* Administration of time performance appraisals
* Handles projects assigned in a timely manner.
* Maintains and orders supplies as required.
* Operates within budget guidelines for all expenses.

Qualifications:
College degree preferred (preferably in Hotel or Institutional Management). Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) is required. 1 - 2 years as a Guest Service Agent or other position at the Hotel Front Desk or 1-2 years supervisory experience. Fluent and literate in English. In addition, it is recommended that all internal candidates complete the Exploring Supervisor Opportunities (ESO) readiness activities.

Auditory and visual range must include immediate environment.

Apply Online