Job Title : JB's Cafe Food Attendant
Department : Food & Beverage
Property : Horseshoe Council Bluffs
Shift : Graveyard
Status : Full-Time

Job Description:
Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.
Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest. Provides personalized service and uses guest’s name at least twice during all interactions. Greets each guest who enters the restaurant.
Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service.
Resolves service issues according to the service recovery toolbox.
Knows and promotes current casino events and programs and can give guests directions to all casino areas.
Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.

Qualifications:
High school diploma, GED or comparable experience
Prior customer service in a fast paced environment preferred
Previous cashiering experience in a high volume restaurant preferred
Read, write, speak and understand English
Excellent customer service/communication skills
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodations
Must be able to respond to visual and aural cues
Able to work at a fast pace in an often crowded/noisy environment
Must be able to accurately and quickly process all cash transactions
Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs)
Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas
Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
Able to work in constricting areas
Able to tolerate second-hand smoke, noise, bright lights
Must be able to maintain a neat and professional appearance and uphold the company appearance standards
Must be able to provide fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.
Must engage in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest. Provides personalized service and uses guest’s name at least twice during all interactions. Greets each guest who enters the restaurant.
The employee should be able to resolve service issues according to the service recovery toolbox in a fast and friendly manner.

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