Job Title : Room Attendant
Department : Housekeeping
Property : Harrah's North Kansas City
Shift : Day
Status : Full-Time

Guest Service Requirement:
The vision of Harrah’s North Kansas City Casino and Hotel and Harrah's Entertainment, Inc. is for each of our brands to be the overwhelming first choice of its targeted customers for casino entertainment. When you work at Harrah’s, your most important responsibility is providing truly great service to every guest every time. You’ll see this in the fundamentals of how we run our business, how we deliver and measure great service, and the policies to support it. All Harrah’s employees are expected to provide fast and flawless service, promote our Total Rewards program, help players feel lucky by wishing them luck, celebrating wins, and providing fast service to keep them in action, recognizing and making players feel special by using the guests’ names, remembering what they like and anticipating their needs, and providing a spotless, pleasant, and clean environment, which includes dressing neat and clean and being well groomed. By joining the Harrah’s team, you are committing yourself to these values and acknowledging your dedication to truly great service.

Job Description:
Position Summary:
To maintain the condition of guest rooms while adhering to cleanliness standards.

Job Description:
To maintain the cleanliness standards set forth by Harrah’s housekeeping department, based on 18 rooms assigned during an eight hour shift. Familiar with proper use of cleaning chemicals and equipment. Follow safety, security and OSHA guidelines properly. Handle any BBP, Bio-Hazard linens according to procedures. Report any maintenance issue to supervisor. Proper handling of lost/found articles.

Qualifications:
Position Summary:
To maintain the condition of guest rooms while adhering to cleanliness standards.

Job Description:
To maintain the cleanliness standards set forth by Harrah’s housekeeping department, based on 18 rooms assigned during an eight hour shift. Familiar with proper use of cleaning chemicals and equipment. Follow safety, security and OSHA guidelines properly. Handle any BBP, Bio-Hazard linens according to procedures. Report any maintenance issue to supervisor. Proper handling of lost/found articles.

Knowledge, Skills & Education Preferred:
None required. Previous housekeeping experience preferred, but will train excellent applicants. Adhere to guest service requirement listed above.

Physical Requirements:
* Physically mobile with reasonable accommodations
* Able to lift and carry upwards of 5-15pounds
* Able to bend, reach, kneel, twist and grip items while working at assigned area
* Respond to visual and aural cues
* Read, write, speak, and understand English •Able to work flexible shifts
* Operate in mentally and physically stressful situations •Must be able to manage several tasks. •Ability to interact effectively with co-workers. •Must have a pleasant service voice.
* Must be able to stand and work on feet for 8 hours.
Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Guest service is an intricate portion of all job positions on property. Because of this, you may also be asked to perform other duties or tasks in focus of truly great service.

Licensing and Certification Required:
Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee through payroll deduction. All subsequent renewals for the license are paid by Harrah’s North Kansas City.

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