Job Title : Table Games Supervisor
Department : Table Games
Property : Harrah's Chester Casino & Racetrack
Shift : Varies
Status : Full-Time

Harrah's Chester Casino and Racetrack is taking the county by surprise with its highly successful casino and racing operations and soon to be TABLE GAMES action! With over 100,000 square feet of casino space, over 2,700 slots machines, video poker machines, 6 restaurants, and live entertainment it is the place to be in the Philly area. Coming very soon is TABLE GAMES to the Harrah’s Chester scene!

Come join a team that is going places and play a part of something fun and exciting in Chester. Chester, PA is located less than 10 miles from the Philadelphia airport and with the help of the racino is enjoying new economic growth.

Job Description:
Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Embraces, role models and implements all elements of our customer service program including Spotlight on Success and Buzz Sessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction. Establishes and endorses the business objectives, ethics and values of Harrah’s Entertainment Inc. in accordance with the Code of Commitment.

Responsible for the conduct of table games for assigned shift in accordance with federal, state, and local gaming regulations, as well as company policies, procedures and internal controls.

* Continuously improves service by assessing service problems using player feedback or data.
* Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.
* Demonstrates the ability to discipline and responsibly direct employees.
* Stays involved in hiring process of employees.
* Supervises poker room seating.
* Focuses team on providing “A” level service. Immediately addresses service issues and follows up to ensure guest satisfaction.
* Keeps team well informed of property promotions and events and is present and visible at customer events.
* Takes personal responsibility for creating an atmosphere of luck.
* Ensures proper procedure is used by all dealers under supervision.
* Verifies all gaming table transactions in supervised area.
* Verifies issuance of credit after completion of all authorization procedures.
* Responsible for oversight of credit/cash buy-in process.
* Personally responsible for their dealers being upbeat and friendly while also taking responsibility for following dealing procedures and keeping proper game pace.
* Manages labor, supplies and other expense items in a manner consistent with company strategy.

Qualifications:
* High school diploma or required; college degree preferred. Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision. Supervisory, communication and organizational skills. Direct dealing experience with the game(s) contained in assigned pit area.
* Thorough and complete knowledge of all internal controls, Pennsylvania Gaming Control Board rules, company regulations and policies including Controlling Alcohol Risks Effectively techniques and Currency Transaction Reporting laws. Must pass SuperLAP assessment.
* Must possess strong communication, organizational, and interpersonal skills. Must possess PC skills and demonstrate a working knowledge of Microsoft Office programs.
* Is able to work in smoke filled environment and able to sit and stand for prolonged periods of time. Able to work any shift or schedule. Positions available include: full-time, part-time and on-call.
* Must be able to obtain a Gaming license through the Commonwealth of Pennsylvania and other regulatory requirements as dictated by governing authorities.

PHYSICAL / MENTAL DEMANDS:
* Physically mobile with reasonable accommodations including the ability to lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop and stack.
* Excellent oral and written communication skills.
* Must be fluent and literate in English.
* Must be able to respond calmly and make rational decisions when required.
* Must be able to listen and respond to visual and aural cues.
* Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.

Disclaimer
“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

Harrah's Entertainment, Inc. is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Harrah’s may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.

The perks are countless here at Harrah’s Chester Casino and Racetrack!
* Benefit Options: Medical, Dental, Vision, Life Insurance
* 401K Package
* Optional 24/7 Employee Cafeteria
* Free Parking for all employees
* Septa Public transportation drops riders off directly on property
* Employee Bonus Program
* Internal Promotion Opportunities
* Value in Diversity
* Excelling in Communication to ALL Employees
* Tuition Reimbursement program

Stick with Harrah's, and you can go places. Just climb aboard the most progressive career building system in the industry and hold on as Harrah's Entertainment helps you get where you want to be. With programs such as tuition reimbursement, Exploring Supervisory Opportunities, and the company-wide internal job posting system, you'll have every opportunity to turn your job at Harrah's into something more.

Harrah’s Entertainment, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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