Job Title : Coordinator Total Rewards (On call)
Department : Marketing
Property : Harrah's Atlantic City
Shift : Varies
Status : On Call

Job Description:
* Reviews player rating screens and issues complimentaries in accordance with established complimentary issuance policies and procedures for rooms, restaurants, and shows.
* Ensures initial customer contact is courteous, informative, and thorough.
* Updates and maintains customer information to accurately reflect customer profile.
* Enters new customer accounts when necessary.
* Introduces the Total Rewards Tiered Card to new players, replaces lost cards for our guests, takes pictures of jackpot winners.
* Batches, counts, and assigns control tickets to incoming promotional data.
* Greets customers as a company representative and provides information concerning specific functions.
* Assists in coordination of special promotional events.
* Issues promotional amenities, redeems coupons, maintains accurate records, banks and inventory control records.
* Assists at Marketing Promotions events by greeting and checking in guests, issuing prizes and other related duties as assigned by supervisor.
* Position is located in a cigarette smoke environment.

Qualifications:
* High school diploma or equivalent.
* Ability to add and subtract numbers.
* Pleasant personality, ability to deal with the public and maintain accurate records.
* Pleasant and easily understood speaking voice.
* Ability to receive and accept direction and instruction in a positive and cooperative manner.
* Customer service and computer experience preferred.
* Casino complimentary issuance experience and familiarity with player ratings preferred.
* Fluent in English.
* Capable of reading and writing English.
* Must be able to obtain a NJ Casino Employee License.

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