Job Title : Director Table Games
Department : Table Games
Property : Showboat Atlantic City
Shift : Varies
Status : Full-Time

Job Description:
Assists in developing and implementing casino policies ensuring compliance with governmental and company requirements. Develops short and long range plans in all casino games areas. This position functions as the Casino Manager in accordance with N.J.A.C. 19:45-1.11(b)4 and N.J.A.C 19:45-1.12, and as such is responsible for the supervision and management of the overall operation of casino table games. Coordinates casino operations with other departments to ensure total guest satisfaction and efficient operation. Establishes and maintains satisfactory public relations through direct or delegated contacts. Maintains current information on laws and regulations effecting the gaming operations. Responsible for analysis of gaming operation to ensure maximum profitability and efficiency. Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee and company. Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically and regularly engaging with customers while they play. Provides an outstanding gaming experience/environment. Responsible for the achievement of departmental customer service objectives and return visits of profitable customers. Responsible for consistently improving the customer experience at the property through development and implementation of service training and employee recognition & reward programs. Analyzes and evaluates existing service delivery systems and collaborates with functional area managers to develop and implement methods to improve the customer experience. Responsible for consistent evaluation of employees’ ability to service guests at each interaction via “Spotlight on Success” program. Leads management training related to the “Customer Satisfaction Assurance” program. Maintains accountability for consistent execution of employee pre-shift meetings (“Buzz Sessions”). Communicates service vision clearly and influences at all levels within the organization. Conducts observations and informal customer intercepts in order to evaluate effectiveness of key service delivery systems.

Qualifications:
College education or equivalent experience. Gaming, managerial, organizational and administrative skills. Knowledge of laws and regulations affecting the casino industry. 10 Years experience in all areas of Hotel/Casino Operations including Gaming Operations, Casino Marketing and exposure to the Casino Credit function. Experience in the management of a large staff. Strong interpersonal and analytical skills, as well as a passion for delivering great service.

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